Real value. Lasting connections.
The next step in customer experience.
CX Tech Expo is a B2B customer experience conference and technology expo designed for the professionals shaping how organizations design, deliver, and scale customer experience.
Salt Palace Convention Center · Salt Lake City, Utah
May 12 & 13, 2027
A focused marketplace for CX technology, strategy, and real business outcomes.
WHY THE EXPO?
WHY CX TECH EXPO?
Customer experience has become a primary driver of growth, retention, and competitive advantage. As organizations invest in AI, automation, and CX infrastructure, the need for a centralized environment to evaluate solutions and build partnerships continues to grow.
CX Tech Expo brings together customer experience leaders, technology providers, and transformation teams in one place, creating a dedicated space to explore the tools, platforms, and strategies shaping the future of customer experience.
Hosted in Salt Lake City, one of the fastest-growing technology hubs in the United States, the event is positioned to connect professionals from across North America in a highly accessible and business-focused setting.
Curated Discovery. Real Outcomes.
WHAT CX TECH EXPO DELIVERS
CX Tech Expo is a two-day customer experience event designed to support real progress across CX strategy, technology adoption, and operational performance.
Attendees can expect a curated experience that combines technology discovery, industry insights, and direct engagement with solution providers. The event is structured to help organizations evaluate platforms, compare vendors, and move forward with confidence in their CX initiatives.
Built for the People Making CX Decisions.
WHO ATTENDS
CX Tech Expo attracts professionals responsible for customer experience strategy, digital transformation, contact center operations, and technology decision-making.
Attendees include senior leaders and operators from across CX, contact center, IT, and business functions, including:
STRATEGY
CX & Customer Experience Leaders
Defining vision, journey, and program metrics.
OPERATIONS
Customer Engagement & Operations Executives
Owning customer-facing operations end to end.
INNOVATION
Product, Strategy & Innovation Leaders
Shaping how organizations evolve their experience.
OPERATIONS
Call & Contact Center Executives
Running frontline performance and platform decisions.
TECHNOLOGY
IT & Digital Transformation Decision-Makers
Architecting the platforms underneath CX.
LEADERSHIP
Founders & Senior Leadership Teams
Driving company-wide CX investment.
A BUYER-READY CX AUDIENCE
CX Tech Expo is designed for organizations actively researching, evaluating, and implementing customer experience solutions.
Attendees come prepared to compare CX platforms, assess new technologies, and identify partners for implementation.
Many are directly involved in purchasing decisions or influencing CX technology investments, creating an environment focused on meaningful conversations and qualified business opportunities.
WHAT YOU’LL EXPERIENCE
One Show. Multiple Ways to Engage.
The event brings together multiple formats into one cohesive CX experience. The show floor features leading CX technology providers, while the conference program delivers insights from industry experts and practitioners.
Attendees can explore product demonstrations, attend workshops, and participate in structured networking environments designed to support collaboration and business development.
PRODUCT DEMOS
WORKSHOPS
STRUCTURED NETWORKING
CORE EVENT PILLARS
Four Areas Shaping the Future of CX
These pillars guide the show floor, sessions, and conversations throughout the event.
PILLAR 01
AI & Automation
Automation, intelligent workflows, AI-driven platforms, and analytics transforming how organizations deliver customer experience.
PILLAR 02
Workforce Management & Engagement
Tools and strategies that support frontline teams, contact center performance, and employee productivity.
PILLAR 03
Technology Infrastructure
CRM platforms, engagement systems, omnichannel technologies, and the core infrastructure powering CX ecosystems.
PILLAR 04
Data & Security
Customer data management, analytics, privacy, and security frameworks that enable scalable and compliant CX operations.
FOR SOLUTION PROVIDERS
Exhibit & Sponsor at CX Tech Expo
CX Tech Expo provides companies with direct access to a qualified audience of CX decision-makers actively exploring technology solutions.
Exhibitors and sponsors gain visibility across event marketing, engage in face-to-face conversations, and position their brand within a focused customer experience marketplace.
GET INVOLVED
Now Welcoming Early Interest.
CX Tech Expo is welcoming attendees, exhibitors, sponsors, partners, and speakers. Join the mailing list for updates on speakers, programming, and event announcements.